Use of AI collaborates with strategy to avoid customer loss

Accelerating and automating processes are two applications of Artificial Intelligence (AI) that can bring benefits to business. In the case of a real estate company we work with, we created two tools to facilitate access to essential information for the operation.

This availability allows the company to act before certain challenges actually present themselves. Furthermore, it can highlight opportunities that would otherwise go unnoticed among a large volume of data.

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One of the solutions developed by CWI performs a task that is normally laborious and time-consuming: summarizing meeting minutes. Syntheses allow our partner to analyze data more easily, identifying situations that could result in loss of customers, for example.

The system applies the RAG architecture concept, a way of customizing artificial intelligence models. Minutes can provide valuable insights, but the amount of information is extensive. In addition to summarizing the large volume, the AI ​​contains rules that guarantee the execution of other tasks: sentiment extraction, list of main topics covered in the meeting and analysis of the possibility of changes in relation to the current scenario of key people.

The real estate group also has another category of documents that go through Artificial Intelligence. This group of files has the potential to offer information that leads to new opportunities for the business.

Firstly, the content of documents is extracted from images or PDFs. Then, an application created by the CWI team interacts with the OpenAI API (the company that created ChatGPT) to analyze the information. This is another activity that optimizes employees’ time by automating a laborious and repetitive task, bringing benefits to the company.

CWI Strategic Software Engineering is a specialist in developing solutions that generate results. Saving time and resources, improving efficiency, greater scalability and greater speed are some practical examples that mean greater profitability. Count on us to solve your challenges too!